Effective Date: 04/01/2017

1. Introduction

VIRTUAL VALET SYSTEMS, LLC (“VVS,” “Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information.

This Privacy Policy applies to:

• The VVS mobile applications (including the VVS Valet and Enterprise applications)

• Our websites, including https://www.vvsparking.com

• Related products and services (collectively, the “Services”)

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

2. Information We Collect

We collect the following categories of information:

A. Personally Identifiable Information (PII)

We may collect personal information that identifies you, including but not limited to:

Name

Email address

Phone number

Mailing address

Employer and job title

Driver’s license information

Vehicle license plate information

Account login credentials

Payment information (processed by third-party PCI-compliant providers)

Payment data such as credit/debit card numbers is processed and stored only by secure, PCI-compliant third-party payment processors. VVS does not store full payment credentials on its own servers.

 

B. Location Information

Our mobile applications may collect location data when necessary for:

Parking operations

Vehicle tracking

Location-based services

Operational verification

Location data is used only for service functionality and is not sold to third parties.

 

C. SMS and Communication Data

We may collect phone numbers and communication metadata to:

Send SMS or voice notifications

Provide authentication or account verification

Deliver service-related alerts

Provide customer support

We do not sell SMS or communication data.

 

D. Aggregate & Technical Information

We may collect non-identifiable information such as:

IP address

Device type

Browser type

Operating system

App usage metrics

Referring URLs

This information is used for analytics, diagnostics, and service improvement.

 

3. How We Use Information

We use collected information to:

• Provide and operate our Services

• Process transactions

• Manage accounts

• Improve functionality and performance

• Communicate service-related messages

• Provide customer support

• Enforce our terms and policies

• Comply with legal obligations

We do not sell personal information.

 

4. Cookies and Tracking Technologies

Our websites may use cookies or similar technologies to:

• Improve user experience

• Store preferences

• Analyze website usage

You may disable cookies in your browser settings, though some features may not function properly.

 

5. Sharing of Information

We may share personal information only with:

• Licensed operators or partners using the VVS platform

• Service providers who assist in delivering our Services

• Payment processors and financial institutions

• Legal or regulatory authorities when required by law

All third-party service providers are required to protect your information in accordance with applicable privacy laws.

 

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Some information may be retained for legal, accounting, or security purposes.

 

7. Data Access, Updates, and Deletion

You may:

• Access or update your account information through the Services

• Request correction or deletion of your personal data

Data deletion requests may be submitted by emailing:
📧 info@vvsvalet.com

We will process deletion requests in accordance with applicable laws and operational requirements.

 

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encrypted data transmission

• Restricted access controls

• Secure servers and firewalls

While we strive to protect your data, no system can guarantee 100% security.

 

9. Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

 

10. Third-Party Services

Our Services may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated policy.

 

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

VIRTUAL VALET SYSTEMS, LLC
📧 info@vvsvalet.com

Privacy Compliance Officer
7014 Smith Corner Blvd #1018
Charlotte, NC 28269
United States